Privacy Policy

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We recognise the importance of protecting your privacy and the security of your information and we want you to be as comfortable as possible when using the products and services we offer.
This Privacy Policy explains how we protect the privacy of the information that we collect across our business and the choices you have concerning the use of such information, among other important issues. This Privacy Policy is compliant with the Australian privacy legislation. Please read this Privacy Policy carefully as it will apply to the information we collect from you or about you.

For the purposes of this Privacy Policy, “we”, “us”, and “our” means Cold Xpress, trading as COLDXPRESS REFRIGERATED TRANSPORT VIC PTY LTD. (referred to herein as (“www.coldxpress.com.au”) (ABN 68 164 317 097).
We may amend this Privacy Policy from time to time. We will post any changes to this Privacy Policy here so that you will always know what the latest version of our Privacy Policy is. Please refer back to our Privacy Policy on a regular basis to ensure you are up to date. By providing us with information, using any of our Website, our Products or Offerings you agree to the terms of this Privacy Policy as updated.

Please remember that we are not responsible for the privacy of any information you reveal or post in any public forum (e.g. message board, blog, personal page, etc.)

WHAT INFORMATION ABOUT YOU IS COLLECTED BY US?

We collect two types of information: personally identifiable information and non-personally identifiable information.

Personally Identifiable Information (“PII”).
PII is information from which your identity is apparent or can reasonably be ascertained and includes personal information under applicable Australian and New Zealand privacy laws. Such PII may include your name, address, email address, telephone number, birth date (primarily for eligibility purposes), billing and payment information. We may request PII (which may include some health information and other sensitive information) from you and will collect PII from you only if you voluntarily submit such information to us. Unless you give us permission to do so, we will not sell, share, license, trade or rent your PII other than as specified in this Privacy Policy.

Non-Personally Identifiable Information.
From time to time, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, gender, weight or height) (“Non-PII”). Non-PII is used to able you to utilize all the features of the website and app.

WHAT ARE THE MAIN CONSEQUENCES IF YOU DO NOT PROVIDE PII?

You do not have to provide us with any PII, however, if you choose to withhold requested information, you may not be able to utilise our full offering, access special promotions or we may not be able to provide you with personalised support that is dependent upon the collection of such information.

WHERE AND WHEN IS YOUR INFORMATION COLLECTED BY US?

We may collect information (including PII) from you in a variety of different ways, both in an offline context and online, through our Online Products or other means. This collection may occur when you sign up to newsletters, purchase Products or Offerings or sign-up for memberships.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT AND WHERE DO WE HOLD IT?

In general, we use the PII and Non-PII collected to provide you with the relevant Products and Offerings (which on digital platforms may include the display of personalised content and advertising), to fulfill administrative functions associated with these services, for example billing and account management, to enter into contracts with you, to personalise your experience and for member relationship purposes.
From time to time we will also use PII for the purpose of marketing to you, including, through electronic channels. This will include letting you know about new products and services we, or any of our specially-selected partners offer, or promotions and other opportunities in which you may be interested. You can contact us at any time if you wish to change your preferences for marketing purposes. (See Contacting Us below for more information). We may also use the information collected to contact you about important service announcements and updates regarding our Website, Products or Offerings, including information about your billing account status. You will not be able to “opt-out” of these service announcements and updates as they contain important information relevant to your use of our Website, Products and Offerings and are not promotional in nature. (If you do not wish to receive these service announcements, you may cancel your account with us and inform us that you no longer wish to receive any communication from us, including service announcements by contacting our Privacy Coordinator at the address set out below). We may also use your PII for other related business purposes, such as to cross-reference it with data collected and stored by our commercial partners on their databases, to see if we, together with our partners, can better tailor and improve our products and services.
When you provide us with your PII, this information may be collected, stored and processed on secure servers located in Australia or outside of Australia.

IS THE INFORMATION WE COLLECT SECURE?

We want your information (including PII) to remain as secure as reasonably possible. We strive to provide secure transmission of your information from your computer to our servers through industry-standard techniques. To help ensure the integrity and privacy of the PII you provide to us via the Internet at the time you elect to become a community user or subscribe to our Online Products, we use Secured Socket Layer (SSL) encryption technology in transmitting such PII over the Internet to our servers. Regarding all information, we take steps as are reasonable in the circumstances to protect the information from misuse, interference and loss and from any unauthorised access, modification or disclosure.
The servers on which we store PII are located in controlled, secure environments, protected from unauthorised access, use, or alteration. Only employees who need access to your information to perform a specific task or function are granted access to such information. In addition, all Cold Xpress employees must abide by this Privacy Policy and are kept up-to-date on security practices. Any employee who violates this Privacy Policy is subject to disciplinary action, up to and including termination.
With respect to transmission by the Internet, notwithstanding the above commitments to protect your information (including PII) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot absolutely ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.

WHOM DO YOU CONTACT IF YOU HAVE ANY PRIVACY QUESTIONS OR WISH TO MAKE A COMPLAINT?

If you have any questions about our Privacy Policy or feel that we are not abiding by the terms of our posted Privacy Policy, or otherwise if you wish to make a complaint, please contact us in either of the following ways, leaving us your reply contact details:
Email us at:
accounts@coldxpress.com.au

BY USING OUR WEBSITE, ONLINE PRODUCTS, PRODUCTS OR OFFERINGS, OR OTHERWISE PROVIDE INFORMATION TO US AS SET FORTH IN THIS PRIVACY POLICY, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE OUR WEBSITE, ONLINE PRODUCTS, PRODUCTS OR OFFERINGS. YOUR CONTINUED USE OF OUR WEBSITE, ONLINE PRODUCTS, PRODUCTS OR OFFERINGS FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

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