Privacy Policy
Effective Date: 24-January-2025
Last Updated: 24-January-2025
ColdXpress (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our app and services. By using the ColdXpress app, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
a) Personal Information
- Full Name
- Email Address
- Phone Number
- Billing and Payment Details
b) Sensitive User Data
- Location data (to improve delivery services).
- Payment data (to process orders securely).
c) Usage Data
- Device information (e.g., operating system, device type).
- App usage and performance data.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and enhance our services.
- To process and fulfill your orders.
- To send you order updates, notifications, and promotional offers.
- To improve the performance and functionality of our app through analytics.
- To respond to your inquiries and provide customer support.
3. Sharing Your Information
We only share your information when necessary:
- With Service Providers: To process payments, perform analytics, and enable app functionality.
- For Legal Reasons: To comply with applicable laws, regulations, or legal requests.
- With Your Consent: When you explicitly allow us to share your information.
4. Data Retention and Deletion Policy
We retain your data only as long as necessary to provide our services or as required by law. You may request data deletion at any time by contacting us at sales@coldxpress.com.au.
5. How We Protect Your Information
We implement industry-standard security measures, including:
- Encryption of sensitive data during transmission.
- Restricted access to data for authorized personnel only.
- Regular security audits to identify and address vulnerabilities.
6. Your Rights
You have the right to:
- Access the data we have collected about you.
- Request corrections or deletions of your data.
- Opt-out of marketing communications.
To exercise these rights, contact us at sales@coldxpress.com.au.
7. Children's Privacy
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can reach out to us:
- Email: sales@coldxpress.com.au
- Phone: 03 9544 5000