At Cold Xpress we pride ourselves on our communication and constantly strive to provide nothing but the best service to each and every customer.
Contact us to discuss your cold storage requirements
Communication is Key
Communication is a really big thing in transport. If a customer rings up, they want to know something then and there because their customers want an answer. So, whether we’ve found out the answer or not you’ve got to get back to them and just say to them “Look here’s the answer to what your query was” or “We haven’t forgotten you. We’re still working it out and we’ll get back to you as soon as we can”.
We’re there for you
You can send an email, you can do a lot of things but you need to speak to someone. You need an answer straight away. The worst thing you can do is keep your customers waiting for an answer. We try and make our customers feel that they’re the only customer. We’re there for you it doesn’t matter what time of the day or night we are there 24/7 to answer your calls.